Introdcuction
Providing excellent customer support is crucial for any business. HappyLoop’s Zendesk integration allows you to elevate your support services by offering real-time ticket statistics, agent performance metrics, and customer satisfaction scores, all through the HappyLoop chat interface.
What You Will Learn
How to connect Zendesk to HappyLoop
Types of queries you can perform
How to optimize your customer support strategy
Pre-requisites
An active HappyLoop account
An active Zendesk account
Admin access to both accounts for integration
Step-by-Step Guide
Step 1: Connect Your Tools
Open HappyLoop and navigate to the Integrations section.
Find and click on the Zendesk option.
You will be prompted to enter your Zendesk credentials. Complete the fields and click Connect.
Step 2: Query Your Support Data
Once Zendesk is connected, you can start querying your support data. Here are some example queries:
"What is the number of open tickets?"
"Who are my top-performing agents?"
"What is our current CSAT score?"
Step 3: Act on Real-time Data
HappyLoop not only provides you with real-time data but also allows you to take immediate actions like:
Assigning tickets to agents
Updating ticket statuses
Sending follow-up emails
FAQs
Can I measure the ROI of my customer service efforts?
Yes, you can query for financial metrics like cost per ticket and revenue from upselling via support.
How do I compare the effectiveness of different support channels?
You can ask HappyLoop questions like, "How does email support compare to chat support?" to get comparative insights.
What other metrics can I track?
Apart from ticket management, customer satisfaction, and agent performance, you can also track miscellaneous but vital stats like SLA compliance and queue times.
Summary
HappyLoop's integration with Zendesk revolutionizes how you manage customer support. With real-time insights and actionable data, you can focus on delivering exceptional service while scaling your operations effortlessly.
Next Steps
Ready to take your customer support to the next level? Connect your Zendesk account now.