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How to Integrate Zendesk with HappyLoop for Unbeatable Customer Support
How to Integrate Zendesk with HappyLoop for Unbeatable Customer Support

Step-by-step guide to integrate Zendesk with HappyLoop for real-time ticket stats, agent performance, and customer satisfaction metrics.

HappyLoop Team avatar
Written by HappyLoop Team
Updated over a week ago

Introdcuction

Providing excellent customer support is crucial for any business. HappyLoop’s Zendesk integration allows you to elevate your support services by offering real-time ticket statistics, agent performance metrics, and customer satisfaction scores, all through the HappyLoop chat interface.

What You Will Learn

  • How to connect Zendesk to HappyLoop

  • Types of queries you can perform

  • How to optimize your customer support strategy

Pre-requisites

  • An active HappyLoop account

  • An active Zendesk account

  • Admin access to both accounts for integration

Step-by-Step Guide

Step 1: Connect Your Tools

  1. Open HappyLoop and navigate to the Integrations section.

  2. Find and click on the Zendesk option.

  3. You will be prompted to enter your Zendesk credentials. Complete the fields and click Connect.

Step 2: Query Your Support Data

Once Zendesk is connected, you can start querying your support data. Here are some example queries:

  • "What is the number of open tickets?"

  • "Who are my top-performing agents?"

  • "What is our current CSAT score?"

Step 3: Act on Real-time Data

HappyLoop not only provides you with real-time data but also allows you to take immediate actions like:

  • Assigning tickets to agents

  • Updating ticket statuses

  • Sending follow-up emails

FAQs

Can I measure the ROI of my customer service efforts?

Yes, you can query for financial metrics like cost per ticket and revenue from upselling via support.

How do I compare the effectiveness of different support channels?

You can ask HappyLoop questions like, "How does email support compare to chat support?" to get comparative insights.

What other metrics can I track?

Apart from ticket management, customer satisfaction, and agent performance, you can also track miscellaneous but vital stats like SLA compliance and queue times.

Summary

HappyLoop's integration with Zendesk revolutionizes how you manage customer support. With real-time insights and actionable data, you can focus on delivering exceptional service while scaling your operations effortlessly.

Next Steps

Ready to take your customer support to the next level? Connect your Zendesk account now.


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